Customer Service? Recognizing, Educating and Promoting: Dr. Rae Pearson E-Diva
Customer Service? Recognizing, Educating and Promoting by staffing and training firm owner Dr. Rae Pearson is an invaluable guide to everything you ever wanted to know about customer service. Using her 30 years of experience watching employees handle customer service, Dr. Pearson now shares her most invaluable, tried, and true tips. From whether or not the customer really is always right to how to...
By Dr. Rae Pearson
Paperback: 54 pages
Publisher: CreateSpace Independent Publishing Platform (June 3, 2010)
Product Dimensions: 5.2 x 0.1 x 8 inches
Format: PDF ePub djvu book
This is a poorly written book - simply a collection of small pieces of advice. Much of the advice is nothing earth-shattering, nothing new - just logical common sense. The layout of the book is terrible. For example, the "chapter" on Screening Calls has one paragraph related to the topic, but the...
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